Question for inkjet
Q: White line appears while printing with wider coverage.
A: Cleanout the printer by the cleanning tools in the printer driver.
Q: The cartridge cannot be recognized after installation.
A: If the cartridges can not be recognized, please re-install the cartridge and see if it can be recoginized; If not, please replace by a new cartridge or new chip; If still not, it means the touch connecting the cartridge and the printer distorted and should be repaired.
Q: No ink can be supplied in printing by a new cartridge.
A: If no ink supplied, please cleanout the printer by the cleaning tools in the printer driver; If unsolved, please take out the cartridge and check if the air circulation part is normal, if not, please tear the label completely.
Q: Obvious color deflection appears in pictures printing .
A: Color deflection appears in printing mainly because some certain colors have white lines. Generally, it can be solved by cleanning-out the printer by the cleanning tools in the printer driver.
Q: Printer doesn't work after correct installation of the cartridge.
A: It is mainly because the driver or USB data route is not installed correctly. Please re-install the printer driver or USB date route.
Question for toner
Q: Paper jamming
A: The toner housing cover distorted.
Q: Would not print
The toner housing cover distorted.
Q: blotches on paper
A: Impurity or breakage on the OPC or PCR
Q: prints black lines
A: Little breakage on the coat of the OPC and thus pinhole domino offect appears.
Q: dirty prints
A: Impurity on the OPC
Q: Loud squeeking noise when running
A: Blade and OPC not fitting well.
Q: printing streaks
A: Toner on the jacket or impurity on the gears.
Q: printing all black
A: It can be print normally after the removing of the baffle at the laser way on the cartridge.
Q: Prints black pages, fault with drum
A: It can be print normally after the removing of the baffle at the laser way on the cartridge.
Q: Printer reads 'Pull Plastic Chord' but chord is out
A: Ask the clients to take off the chip of the toner cartridge and use as there is no chip on the cartridge; Send new chips to the clients and ask them to replace.
Q: Leaking
A: Sealling sponge is not fitting well.
Q: Exploded in box, toner everywhere
A: Sealling sponge is not fitting well.
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